Jennifer N Beg

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Verified Reviewer
| map-marker Haven, Kansas

Worst Shipping Company Ever!

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Unfortunately, Amazon chose NSD to deliver my large package, and it has been the worst experience! So much has gone wrong starting with Amazon saying to expect a delivery on a certain day when I was at work, so I had my parents wait around all day, but no delivery.

I do online chat with so-called customer service only for them to have no info and just say they would have someone from the local location call me in 1-2 business days. They never called back and instead updated my tracking status to having the delivery scheduled for 5 days later. Scheduled with who? They never called me back to make that arrangement, not to mention its going to come late now.

On top of all this, I figured out during this process that Amazon led me to believe that my delivery would just come to me when expected, but it turned out that if I didnt hunt down the delivery companys customer service info by Googling it, I would have never known I had to schedule the delivery.

Delivery hasnt happened yet, but based on experience so far, I anticipate more problems and terrible service. AMAZON, STOP USING THIS SHIPPING COMPANY!

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Preferred solution: Apology

User's recommendation: Sadly, you’ll probably have this company forced on you. Report how bad it goes! Tell businesses like Amazon not to use NSD!

Will S Imf

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Verified Reviewer
| map-marker Dallas, Texas

Wrong item was delivered

You delivered the wrong package. Please call me to resolve the issue. We were sent another persons order ( order Id 678**** )
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Anonymous
map-marker Oxford Charter Township, Michigan

Horrible company

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This company is a joke. Lost my 84 inch workbench from Home Depot. Tried for a full week to get answers and no one could tell me anything besides it's been "escalated" which is part of their bs script. It means nothing. They couldn't get into contact with the local terminal for an entire week, righttttt. I've never experienced such a horrible ran company. The only thing they did well was lie and say they would call you back within 24 hours and assure you it's being handled, and again lie.
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User's recommendation: Do not use them at all cost

1 comment
Suanne Wqu

How did you eventually get the issue resolved? I am currently 2.5 days into the exact problem. Well my tool box is only 72" so that is different but ordered from home depot and I am being told the same things you were

Candy D Xzj

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Verified Reviewer

Delivery

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The worst ever! We paid for install and they just left item w/o install. Could not reach NSD. This is the worst business and I would be ashamed to run something like this. Get some employees to answer the phone because we don't have all day to listen to your *** music when no one will ever answer.
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Preferred solution: The install fee refunded.

User's recommendation: Do NOT USE NSD

Damian R Fja

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Verified Reviewer
| map-marker Center, Kansas

My package says it's been delivered to "last terminal before delivery" in my town for two weeks and hasn't moved.

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Ordered a sofa with what was supposed to be a "scheduled delivery". Within a week the tracking said it was in my small town. 2 weeks later it hasn't moved, NSD won't return my calls or emails Uand the Amazon representative couldn't get a response. Now I don't know where to turn.
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Pros:
  • Got to my town quickly
Cons:
  • Never got delivered and never returned call or emails

Preferred solution: Deliver product or service ordered

User's recommendation: Use a different carrier

Londyn R

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Verified Reviewer
| map-marker Raleigh, North Carolina

Only delivered 1 box out of 2 and I cannot reach them

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I ordered an armoire and only Box 1 out of 2 was delivered. its been 3 weeks and I cannot get a hold of them in any way. Ive called, emailed and filed a complaint with the BBB. I want my box 2. This is the WORST delivery company I have ever dealt with.I WANTDo no
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Loss:
$450
Cons:
  • Wort ever

Preferred solution: Deliver product or service ordered

Eugene R Twh

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Verified Reviewer
| map-marker Saint Petersburg, Florida

Worst ever delivery company

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Original review Sep 08, 2022
Never got package, no communication as well, no any explanation. The product I was waiting for not available for purchase any more
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Cons:
  • Never got the purchase

User's recommendation: never deal with NSD

Debbie H Kkb

Everyday for week item was out for delivery without delivering, can not contact company

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NSD - Everyday for week item was out for delivery without delivering, can not contact company
Even Amazon contacted to schedule a delivery and never showed that period of time either... They do jot answer nor return phone calls, nor when trying online contact does a representative log on for chat.. Will say waiting for a representative till yo finally give up. item finally was delivered damageddamaged after sitting 15 miles from our home for week.
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Pros:
  • Driver was nice

Preferred solution: Allow ability to talk to representatives, we would of picked up item ourselves from 15 miles away instead of waiting a week for one it was that close.. Answer phones !

User's recommendation: Do not order anything sipped using this shipper

brian w Rip
map-marker Comstock, Michigan

STAY AWAY!!!!

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Ordered a desk on Amazon In July. Desk was shipped with NSD.

Said it shipped from Seatlle, Wa to terminal in Akron, Ohio in 4 days. Sat at the terminal for 10 days. No call and no show on my delivery date. Called NSD at least 20 times and couldnt get through to anyone.

Had to cancel the order and waite for my $2500 to be returned. Then, called Amazon to complain. They told me to reorder the desk and it would not ship with NSD again. Well, it did.

Once again, no desk delivered. a month later, still no desk. Then, the company text me and had an automated message (8/18/22) stating the desk will be delivered 8/19/22 in the afternoon. Didnt schedule with me at all.

And you guess it, wasnt delivered. This company is a JOKE. DO NOT USE THEM. If amazon or another big company uses them, complain and cancel the order.

Lets put this company out of business together by not utilizing them. I have never seen such a disrespectful company in my life that should not be in business, but NSD is that company.

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Loss:
$2000

Preferred solution: Deliver product or service ordered

User's recommendation: Do NOT use NSD

Josh H Glp

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Verified Reviewer
| map-marker Albany, Georgia

Still waiting over a month for delivery

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Stay How does a business with these practices and reviews continue to stay open? A month and eating for a delivery. You have a better shot of winning the power all than reaching someone on the phone. They will answer chat after a one hour wait to tell you that someone will call in next 24-48 hours to schedule a delivery. Two weeks waiting and counting on that call. I have all the chats screenshot when I finally did get to chat with someone. Same auto generated responses.
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Loss:
$809
Cons:
  • Poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Stay away! Don’t do business with any retailer that uses nsd.

John R Pqa

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Verified Reviewer
| map-marker Huron, Ohio

RECIVED GOODS THAT WERE DAMAGED BY NSD

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RECIVED GOODS THAT WERE DAMAGED BY NSD
6 chairs were ordered from Suncoast Aluminm Furniture. NSD was responsible for the de;ivery. 2 of the 6 were dasmaged during shipping I"ve tried SEVERAL times to contact NSD to no avail.
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Glenn P Rbc

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Verified Reviewer
| map-marker Mount Pleasant, South Carolina

Horrible company

My hydraulic press has been sitting at the local terminal since Aug. 22nd. When is it going to be delivered? I've reached out to customer service several times already. I need an answer on when. Once customer service rep told me it was lost in transit. The next one told me it wasn't lost in transit, but a lift gate was needed for the driver. I was told I would receive a call within the next 24 - 48 hours to schedule delivery, and that was over 48 hours ago.
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Cons:
  • Package not being delivered
  • Horrible customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Never use this company if possible. Worst customer service I've experienced.

Anonymous
map-marker State College, Pennsylvania

Package at termial for over 2 weeks

Does this company even comprehend the words "Customer Service"? One, you can't get in touch with them by phone - no one answers.

Two, live chat is sporatic at best. Three, even if you do get in touch with someone via phone or live chat, you will not receive a return call from the terminal. I'm pretty sure my local terminal (Olyphant, PA) Is run by either children or mutants. What a crock of *** with these people.

I could have driven to the terminal 1000 times over and had my package in hand. I would NEVER use or recommend this trucking company to any of my fellow colleagues.

THEY SUCK. PERIOD.

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User's recommendation: Pay more and use someone reliable.

gregg d Rsz

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Verified Reviewer
| map-marker Sarasota, Florida

MY SHIPMENT IS MIA & NO ONE CAN EXPLAIN WHY

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I ordered a patio door from Lowes, that was picked up for delivery 7/1 [from Michigan]. was in Tampa by 7/2, sat there for a week & now for some odd reason went to Orlando [I live west of Tampa].

Cannot get a response from NSD, Lowes has no idea what is wrong but they submitted a ticket last week for update - received nothing. Lowes submitted a ticket this morning to investigate what went wrong & when I will receive. it was a 1-3 day delivery window, I had my contractor schedule to install 3 days after it was supposed to be delivered & had to cancel him night before. The tracking was incorrect from the beginning but after contacting Lowes, they were able to get me correct tracking.

Unfortunately, tracking is worthless, if no one seems to know where my shipment is.

I WOULD NEVER, EVER ACCEPT ANOTHER DELIVERY W/NSD. I work in supply chain & do understand all the current issues with transit times, but this is not that - its PURE INCOMPETENCE.

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Loss:
$50

Preferred solution: RESPOND TO EMAILS OR CALLS & DELIVER MY SHIPMENT

User's recommendation: ABSOLUTLEY NOT

DICK N Fgf

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Verified Reviewer
| map-marker Sound Beach, New York

Generators Never Delievered!

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On Nov. 15, 2021, I ordered two Dewalt generators from Home Depot, valued at $1,800.00, weighing 175 lbs each as Christmas gifts for my sons.

I had the option to either have the generators delivered to the store for pick-up or have them delivered directly to my home. On Nov. 23, I received an e-mail and a phone call stating that delivery would arrive on Nov. 24th, between the hours of 12 pm and 3 pm and a half hour courtesy phone call before delivery.

I sat outside with my wife until 12:30 pm waiting on delivery, at which time we went into our house, to check my computer for any updates. At approximately 12:55 pm I received an e-mail from NSD stating that delivery was made at 12:42 pm, and never received a pre-delivery courtesy call, or observed a truck parked in front of our home. I checked property, No delivery was made. We immediately called NSD to locate our missing delivery and were unable to get in touch with a live person, after being on hold for fifteen minutes, their recording states that they'll call you back.

At 11:00 pm an NSD representative returned our call, but was of no help. After approximately two dozen phone calls, over a period of several weeks, we were contacted by Barbara, from NSD's, "extra mile team, " who stated that she contacted the terminal located in Farmingdale N.Y., whose driver had taken a photo of the house where the delivery was made, showing the boxes in front of a yellow house with red brick. When I described my house as having tan siding with with black shutters, she googled earth our location and responded "OOOPPS." She then asked if we had just remolded the front of our house in the past two weeks, we responded with an indignant No. At this point she stated that NSD had 72 hrs.

to investigate and resolve our missing delivery complaint. After receiving no call backs from NSD, and no resolution to our problem, we re-ordered two new generators from Home Depot on Dec, 3, and had them delivered directly to the store. Home Depot delivered them to our home on Dec. 11th.

Home Depot, Citi bank and the Better Business Bureau are now Investigating NSD with regard to their apparently fraudulent delivery practices. We have not been contacted by NSD since Dec. 2.

As of Jan 24, 2022, which is two months to the day on which I did not receive my delivery from NSD, I received a letter from Home Depot credit services stating that they have credited my account in full. AVOID NSD AT ALL COST!

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Cons:
  • Scammed me out of two christmas presents

Preferred solution: Apology

User's recommendation: DO NOT TRUST THIS COMPANY!

1 comment
Ola Pie

I'm in my second go round with Nonstop Delivery and Home Depot. NSD pulled the same nonsense with me that my order had been delivered, but it wasn't, then it appears to be stuck in Atlanta, Ga for weeks with no ability to find out why.

HD finally issued a refund and I placed another order which they inexplicably sent via FedEx to NSD again, and my 2nd order is no stuck in the same endless quagmire. It's enough to make me reconsider doing business with Home Depot.

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